Terms of Service

WhisTrust Terms of Service

Governed by Applicable Laws and Regulations

These Terms of Service are governed by and construed in accordance with applicable laws and regulations in your jurisdiction, including but not limited to e-commerce, electronic transactions, cybersecurity, and data protection laws. By using WhisTrust, you agree to comply with all applicable regulations.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and WhisTrust ("we," "us," or "our") governing your access to and use of the WhisTrust whistleblowing platform, including any related services, applications, and websites (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. User Eligibility

To use WhisTrust, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts under applicable law
  • Not be prohibited from using the Service under any applicable law
  • Provide accurate and complete information when registering (admin users)
  • Comply with all applicable laws and regulations in your jurisdiction
3. User Types and Access

3.1 Anonymous Reporters

You may submit anonymous reports without registration. By submitting a report:

  • You warrant that all information provided is truthful and accurate
  • You understand that false reports may have legal consequences
  • You retain a tracking code for case follow-up
  • You may communicate with administrators through encrypted messaging

3.2 Admin Users

Organizations may register admin users with role-based access:

  • Admin accounts are created by system administrators
  • You must maintain the confidentiality of your login credentials
  • You are responsible for all activities under your account
  • You must notify us immediately of any unauthorized access
  • You must comply with your organization's internal policies
4. Acceptable Use Policy

You agree to use WhisTrust only for lawful purposes and in accordance with these Terms. You agree NOT to:

Prohibited Activities

  • Submit false, misleading, or malicious reports
  • Use the Service to harass, defame, or harm others
  • Attempt to identify anonymous reporters
  • Circumvent security measures or access controls
  • Upload malware, viruses, or harmful code
  • Interfere with the operation of the Service
  • Violate any applicable laws or regulations
  • Use the Service for any illegal purpose
  • Share your admin credentials with unauthorized persons
  • Reverse engineer or attempt to extract source code
5. Reporting Obligations and Good Faith

WhisTrust is designed to facilitate legitimate reporting of misconduct. All users must:

  • Submit reports in good faith with reasonable belief in their accuracy
  • Provide factual information to the best of their knowledge
  • Not use the platform for personal vendettas or false accusations
  • Understand that knowingly false reports may result in legal action under Saudi law

Note: Many jurisdictions impose penalties for defamation and false accusations made through electronic means. Users are responsible for ensuring their reports are truthful and comply with local laws.

6. Intellectual Property Rights

The Service and its entire contents, features, and functionality (including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, and the selection and arrangement thereof) are owned by WhisTrust, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of the Service without our express written permission.

7. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy, which complies with applicable data protection laws and regulations. By using the Service, you consent to our collection, use, and disclosure of your information as described in the Privacy Policy.

Key privacy commitments:

  • Secure data storage with optional localization
  • End-to-end encryption for messages and files
  • Automatic metadata removal from uploads
  • Compliance with industry cybersecurity standards
8. Confidentiality and Anonymity

8.1 Reporter Anonymity

We implement technical measures to protect reporter anonymity. However, absolute anonymity cannot be guaranteed if:

  • You voluntarily provide identifying information
  • Information in your report reveals your identity
  • We are legally required to disclose information by competent authorities

8.2 Admin User Obligations

Admin users must:

  • Maintain strict confidentiality of all case information
  • Not attempt to identify anonymous reporters
  • Comply with data protection and confidentiality obligations
  • Use case information only for legitimate business purposes
9. Service Availability and Modifications

We strive to provide continuous Service availability. However:

  • The Service may be temporarily unavailable due to maintenance, upgrades, or technical issues
  • We may modify, suspend, or discontinue any aspect of the Service at any time
  • We will provide reasonable notice of material changes when possible
  • We are not liable for any Service interruptions or modifications
10. Limitation of Liability

To the fullest extent permitted by applicable law:

WhisTrust is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

  • The Service will meet your requirements or be uninterrupted
  • The Service will be secure or error-free
  • The results obtained from using the Service will be accurate
  • Any errors will be corrected

In no event shall WhisTrust be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless WhisTrust, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party rights
  • False or malicious reports submitted through the Service
  • Unauthorized access to or use of the Service
12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with applicable laws in your jurisdiction, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the jurisdiction of the competent courts in your jurisdiction.

12.3 Alternative Dispute Resolution

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations. If negotiations fail, disputes may be resolved through arbitration in accordance with applicable arbitration laws.

13. Termination

13.1 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Security concerns
  • At the request of competent authorities

13.2 Effect of Termination

Upon termination, your right to use the Service will immediately cease. However, data retention provisions in our Privacy Policy will continue to apply.

14. Regulatory Compliance

WhisTrust is designed to comply with applicable regulations including:

  • Data protection and privacy laws
  • Cybersecurity regulations and standards
  • E-commerce and electronic transactions laws
  • Anti-cybercrime legislation
  • Industry-specific compliance requirements
  • International data transfer regulations
15. Severability

If any provision of these Terms is held to be unenforceable or invalid under applicable law, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WhisTrust regarding the Service and supersede all prior agreements and understandings.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

18. Contact Information

For questions about these Terms of Service:

Email: info@aisar.sa

Support: info@aisar.sa

Website: www.whistrust.com

By using WhisTrust, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service